Statistics
2010-2011
Top 7 Complaints
| Complaint |
Number |
| Benefits |
444 |
| Release |
137 |
| Medical |
102 |
| Recruiting |
88 |
| Posting |
73 |
| Redress of Grievance |
73 |
| Harassment |
59 |
- Benefits: including the denial of benefits and the forced repayment of monies by members due to an administrative error.
- Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.
- Medical issues: including complaints related to inadequate medical treatment and/or follow-up care.
- Recruiting: including complaints related to the unfair rejection of applications and delays in the recruiting process.
- Military postings: including complaints related to the denial of compassionate and cost-contingency posting requests.
- Redress of Grievance: including complaints related to the unfair denial of financial compensation.
- Harassment: including complaints involving the abuse of power.
New Complaints by Category
| Category | Number |
| Regular Force | 574 |
| Former Military | 270 |
| Reserve Force | 174 |
| Family Member | 144 |
| Civilian Employee | 79 |
| Regular Force Applicant | 30 |
| Former Civilian Employee | 15 |
| Cadet CIC | 11 |
| Cadet | 2 |
| Reserve Force Applicant | 8 |
| Non-Public Fund Employee | 6 |
| Anonymous | 70 |
| Non-Constituent | 71 |
| Total | 1,454 |
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2009-2010
Top 5 Complaints (2009-2010)
| Complaint |
Number |
| Benefits |
352 |
| Release |
122 |
| Recruiting |
72 |
| Medical |
61 |
| Redress of Grievance |
57 |
- Benefits: including the denial of benefits and the forced repayment of monies by
members due to an administrative error.
- Release: including members who felt they were being unjustly released and those
whose voluntary release requests were delayed.
- Recruiting: including complaints related to the unfair rejection of applications and
delays in the recruiting process.
- Medical: including complaints related to inadequate medical treatment and/or follow-up
care.
- Redress of grievance: including complaints related to the unfair denial of financial
compensation.
New Complaints by Category (2009-2010)
| Category | Number |
| Regular Force | 478 |
| Former Military | 263 |
| Reserve Force | 165 |
| Family Member | 109 |
| Civilian Employee | 61 |
| Regular Force Applicant | 30 |
| Former Civilian Employee | 18 |
| Cadet | 11 |
| Reserve Force Applicant | 8 |
| Non-Public Fund Employee | 7 |
| Anonymous | 7 |
| Non-Constituent | 46 |
| Total | 1,203 |
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2008-2009
Top Five Complaints (2008-2009)
| Complaint |
Number |
| Benefits |
316 |
| Release |
133 |
| Medical |
63 |
| Harassment |
55 |
| Posting |
50 |
The most common types of complaints received by the Office of the Ombudsman in 2008-2009 are as follows:
- Benefits: This category includes complaints concerning the denial of benefits, the forced repayment of monies by members due to an administrative error, and problems related to pension benefits.
- Release: This category includes complaints by members who feel they were being unjustly released, whose voluntary release requests were delayed, and where members were contesting the assessment of their medical condition.
- Medical: This category includes complaints related to the treatment of people who believe they were exposed to hazardous substances in the workplace or on deployment, complaints related to inadequate medical treatment and/or follow-up care, and complaints from military personnel and their family members related to operational stress injuries.
- Harassment: This category includes complaints involving the abuse of power, improper procedures, and delays with the complaint process.
- Postings: This category includes complaints related to the denial of compassionate or cost contingency posting requests and/or an unreasonable delay in responding to these requests.
New Cases by Category (2008-2009)
| Category |
Number |
| Regular Force | 449 |
| Former Military | 238 |
| Reserve Force | 128 |
| Family Member | 83 |
| Civilian Employee | 47 |
| Regular Force Applicant | 20 |
| Former Civilian Employee | 17 |
| Cadet | 11 |
| Reserve Force Applicant | 4 |
| Non-public Fund Employee | 4 |
| Anonymous | 4 |
| Other | 76 |
| Total | 1,081 |
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2007-2008
Top Five Complaints (2007-2008)
| Complaint |
Number |
| Benefits |
430 |
| Release |
186 |
| Medical |
96 |
| Recruiting |
95 |
| Harassment |
78 |
The most common types of complaints received by the Office of the Ombudsman in 2007-2008
are as follows:
- Benefits: including complaints concerning the unfair denial of benefits and the forced repayment of monies by members due to an administrative error.
- Release: including complaints by members who feel they are being unjustly released; where their voluntary release requests are delayed; and/or where members are contesting the assessment of their medical condition.
- Medical: including complaints related to the treatment of people who believe they have been exposed to hazardous substances in the workplace or on deployment; complaints related to inadequate medical treatment and/or follow-up care; and complaints related to operational stress injuries.
- Recruiting: including complaints related to the unfair rejection of applications; the rigid application of the medical conditions for enrolment; and delays with the recruiting process.
- Harassment: including complaints involving the abuse of power; improper procedures; and delays with the complaint process.
Complaints by Category (2007-2008)
| Category |
Number |
| Regular Force | 559 |
| Reserve Force | 181 |
| Former Military Member | 322 |
| Family Member | 92 |
| Regular Force Applicant | 35 |
| Civilian Employee | 42 |
| Reserve Force Applicant | 12 |
| Former Civilian Employee | 12 |
| Cadet Instructor Cadre | 0 |
| Anonymous | 10 |
| Cadet | 7 |
| Non-public Fund Employee | 1 |
| Other | 65 |
| Total | 1,338 |
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2006-2007
Top Five Complaints (2006-2007)
| Complaint |
Number |
| Benefits |
378 |
| Medical |
279 |
| Release |
180 |
| Recruiting |
114 |
| Harassment |
64 |
The most common types of complaints received by the Office of the Ombudsman in 2006-2007
are as follows:
- Benefits: including complaints concerning the unfair denial of benefits and the forced repayment of monies by members due to an administrative error.
- Medical: including complaints related to the treatment of people who believe they have been exposed to hazardous substances in the workplace or on deployment; complaints related to inadequate medical treatment and/or follow-up care; and complaints related to operational stress injuries.
- Release: including complaints by members who feel they are being unjustly released; where their voluntary release requests are delayed; and/or where members are contesting the assessment of their medical condition.
- Recruiting: including complaints related to the unfair rejection of applications; the rigid application of the medical conditions for enrolment; and delays with the recruiting process.
- Harassment: including complaints involving the abuse of power; improper procedures; and delays with the complaint process.
Complaints by Category (2006-2007)
| Category |
Number |
| Regular Force | 573 |
| Reserve Force | 310 |
| Former Military Member | 301 |
| Family Member | 104 |
| Applicant to the Regular Force | 43 |
| Civilian Employee | 25 |
| Anonymous | 21 |
| Applicant to the Reserve Force | 19 |
| Cadet | 13 |
| Former National Defence Employee | 10 |
| Non-public Fund Employee | 2 |
| Other | 65 |
| Total | 1,486 |
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2005-2006
Top Five Complaints (2005-2006)
| Complaint |
Number |
| Benefits |
382 |
| Release |
227 |
| Recruiting |
126 |
| Medical |
114 |
| Harassment |
90 |
The most common types of complaints received by the Office of the Ombudsman in
2005-2006 are as follows:
-
Benefits: including complaints related to the unfair denial of
benefits and the forced repayment of monies by members due to an administrative
error.
-
Release: including complaints where members feel they are being
unjustly released, where their voluntary release requests are delayed, and
where they are contesting the assessment of their medical condition.
-
Recruiting: including complaints related to the unfair rejection of
applications, the rigid application of the medical conditions for enrolment,
and delays in the process.
-
Medical: including complaints related to the treatment of people who
believe they have been exposed to hazardous substances in the workplace or on
deployment; complaints related to inadequate medical treatment or follow-up
care; and complaints related to operational stress injuries.
-
Harassment: including complaints related to the abuse of power and
delays with the complaint process.
Complaints by Category (2005-2006)
| Category |
Number |
| Regular Force |
644 |
| Former Military |
268 |
| Reserve Force |
173 |
| Family Member |
89 |
| Applicant Regular Force |
48 |
| Civilian Employee |
35 |
| Applicant Reserve Force |
12 |
| Former DND Employee |
9 |
| Anonymous |
8 |
| Non Public Fund Employee |
7 |
| Cadet |
3 |
| Other |
68 |
| Total |
1,364 |
