2012-2013 Annual Report
Appendix I – Disposition of Cases (2012-2013)
- Total Cases Handled *: 2079
- Cases Closed: 1800
- Cases in Progress (as of March 31, 2013): 177
- Cases Closed: 1800
- Cases Closed at Intake: 1378
- Information or Assistance Provided: 1037
- Referred to Existing Mechanisms: 133
- Withdrawn: 82
- Abandoned: 41
- Outside Mandate: 85
- Information or Assistance Provided: 1037
- Cases Closed at Complaint Resolution: 191
- Information or Assistance Provided: 62
- Informal Resolution: 79
- Referred to Existing Mechanisms: 23
- Abandoned: 3
- Withdrawn: 10
- Investigated: No Follow-up Required: 12
- Investigated: No Issues Identified: 1
- Outside Mandate: 1
- Information or Assistance Provided: 62
- Cases Closed at Investigation: 231
- Investigated: No Follow-up Required: 58
- Information or Assistance Provided: 30
- Informal Resolution: 24
- Referred to Existing Mechanisms: 37
- Outside Mandate: 4
- Investigated: Follow-up Required: 24
- Investigated: No Issues Identified: 42
- Withdrawn: 9
- Abandoned: 3
- Investigated: No Follow-up Required: 58
* This includes new cases, cases re-opened and cases carried over from previous fiscal years. Any discrepancies in totals are as a result of rounding and the transition to a new case management system.
Appendix II – Financial Report
Summary of Expenditures
In 2012-2013, the Minister of National Defence approved a budget of $6.7 million * for the Office of the Ombudsman. Actual expenditures totalled $5.8 million, of which $4.7 million was related to salaries.
Expenditure | $ |
---|---|
Mail and courier services |
$2,422 |
Supplies/furniture |
$39,684 |
Training and professional dues |
$59,559 |
Acquisition/rental office equipment |
$31,013 |
Network maintenance and support |
$88,520 |
Telecommunications & IT connections |
$59,942 |
Travel and transportation |
$94,184 |
Communications & public outreach |
$85,294 |
Professional & special services |
$610,055 |
Salaries |
$4,748,526 |
Total |
$5,819,199 |
* Includes a one-time funding allocation of $200,000 for the Office to host the 4th International Conference of Ombudsman Institutions for the Armed Forces. Actual expenditures for this event totalled $100,000 and are included in the summary breakdown.
- Date modified: