ARCHIVED - 2012-2013 Annual Report

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Appendix I – Disposition of Cases (2012-2013)

  • Total Cases Handled *: 2079
     
    • Cases Closed: 1800
       
    • Cases in Progress (as of March 31, 2013): 177
       
  • Cases Closed at Intake: 1378
     
    • Information or Assistance Provided: 1037
       
    • Referred to Existing Mechanisms: 133
       
    • Withdrawn: 82
       
    • Abandoned: 41
       
    • Outside Mandate: 85
       
  • Cases Closed at Complaint Resolution: 191
     
    • Information or Assistance Provided: 62
       
    • Informal Resolution: 79
       
    • Referred to Existing Mechanisms: 23
       
    • Abandoned: 3
       
    • Withdrawn: 10
       
    • Investigated: No Follow-up Required: 12
       
    • Investigated: No Issues Identified: 1
       
    • Outside Mandate: 1
       
  • Cases Closed at Investigation: 231
     
    • Investigated: No Follow-up Required: 58
       
    • Information or Assistance Provided: 30
       
    • Informal Resolution: 24
       
    • Referred to Existing Mechanisms: 37
       
    • Outside Mandate: 4
       
    • Investigated: Follow-up Required: 24
       
    • Investigated: No Issues Identified: 42
       
    • Withdrawn: 9 
    • Abandoned: 3
       

* This includes new cases, cases re-opened and cases carried over from previous fiscal years. Any discrepancies in totals are as a result of rounding and the transition to a new case management system.
 

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Appendix II – Financial Report

Summary of Expenditures

In 2012-2013, the Minister of National Defence approved a budget of $6.7 million * for the Office of the Ombudsman. Actual expenditures totalled $5.8 million, of which $4.7 million was related to salaries.
 

 

Expenditure$

 

Mail and courier services

 

$2,422

 

Supplies/furniture

 

$39,684

 

Training and professional dues

 

$59,559

 

Acquisition/rental office equipment

 

$31,013

 

Network maintenance and support

 

$88,520

 

Telecommunications & IT connections

 

$59,942

 

Travel and transportation

 

$94,184

 

Communications & public outreach

 

$85,294

 

Professional & special services

 

$610,055

 

Salaries

 

$4,748,526

 

Total

 

$5,819,199

 

 
* Includes a one-time funding allocation of $200,000 for the Office to host the 4th International Conference of Ombudsman Institutions for the Armed Forces. Actual expenditures for this event totalled $100,000 and are included in the summary breakdown.

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