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DND/CAF Ombudsman Home
Reports & Statistics
Annual Reports
2010-2011 Annual Report: Making A Difference
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Making a Difference
Table of Contents
Letter to the Minister
Ombudsman’s Message
An Office that Can Help
The Year in Review: 2010-2011
Individual Cases
Issues of Concern
Broader Investigations
Looking Ahead
Broader Investigations
Corporate Priorities and Initiatives
Outreach
Ombudsman’s Advisory Committee
Ombudsman’s Commendations
Appendix I - Disposition of Cases (2010-2011)
Appendix II - Financial Report
Case Studies
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