ARCHIVED - The Way Forward - Bibliography

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Bibliography

Principal Sources of Information

Ablard, Charles, The Parliamentary Commissioner – The Ombudsman for Parliament: Occasional Paper #18, International Ombudsman Institute, August 1982.
 

A Commitment to Change: Report on the Recommendations of the Somalia Commission of Inquiry, Minister of National Defence, October 1997.
 

A Benchmark Study of the Armed Forces of Australia, Italy, the Netherlands, Sweden, the United Kingdom and Canada, Report to the Prime Minister, March 1997.
 

Anderson, Kent, The Ombudsman as an Administrative Remedy: Occasional Paper #41, International Ombudsman Institute.
 

Anderson, Stanley, The Ombudsman’s Annual Reports - A Discussion Paper: Occasional Paper #2, International Ombudsman Institute, July 1979.
 

Australian Defence Force, Redress of Grievance – Tri Service Procedures, provided by Ms. Susan Matthews, Director of Investigations, Commonwealth Ombudsman (Australia), December 1998.
 

Ayeni, Dr. Victor, A Typology of Ombudsman Institutions: Occasional Paper #30, International Ombudsman Institute, August 1985.
 

Backgrounder Documentation on the Implementation of DND/CF Ombudsman, provided by the Department of National Defence.
 

Beaulne, Honourable. J.P., Police and Military Human Rights Training Round Table With Mexican Human Rights Commission: Occasional Paper #56, International Ombudsman Institute, September 1996.
 

Bercuson, D.J., A Paper Prepared for the Minister of National Defence, University of Calgary, March 25, 1997.
 

Berkhan, Herr Karl-Wilhelm, The Defence Commissioner of the Bundestag of the Federal Republic of Germany: Occassional Paper #18, International Ombudsman Institute, August 1982.
 

Canadian Bar Association Code of Professional Conduct, August 1987.
 

Canadian International Development Agency, Review of the Ombudsman Function at CIDA, Performance Review Branch, May 1998.
 

Commissioner of Official Languages, Special Investigation Report Concerning Six Complaints at CFB Moose Jaw, Saskatchewan, October 1996.
 

Commonwealth Defence Force Ombudsman (Australia), The Australian Defence Force: Own Motion Investigation Into How the Australian Defence Force Responds to Allegations of Serious Incidents and Offences: Review of Practices and Procedures, Report of the Commonwealth Defence Force Ombudsman under Section 35A of the Ombudsman Act 1976, January 1998.
 

Concordia University, Terms of Reference for the Ombuds Office.
 

Correspondence to Lt.-Col. P. Pellicano (DPCR) from Col. I.D. Westwood, Director Complaint Resolution Agency, Australian Defence Force, November 2, 1998.
 

Couturier, Major J.P., Ombudsman pour les Forces canadiennes: un besoin urgent! Exercice Nouveau Horizons, le 2 mai 1997.
 

Department of Justice Canada Document entitled: Information Law and Privacy Section, Investigative Body Designation: Procedure and Questionnaire, section 16(1)(a) Access to Information Act and section 22(1)(a) Privacy Act.
 

Department of National Defence, Amendments to the National Defence Act, Background and Amendment Highlights, 1997.
 

Department of National Defence, Defence White Paper, 1994.
 

Department of National Defence, Conference on Ethics in Defence, Conference Results –Speaking Notes, October 1998.
 

Department of National Defence, Minister’s Monitoring Committee on Change in the Department of National Defence and the Canadian Forces: Interim Report, 1998.
 

Department of National Defence News Release Communiqué, Defence Minister Introduces Amendments to the National Defence Act, December 4, 1997.
 

Department of National Defence, News Release Communiqué, Parliament Approves Extensive Changes to the National Defence Act, December 11, 1998.
 

Department of National Defence, The Many Faces of Ethics in Defence, Proceedings of the Conference on Ethics in Canadian Defence, Ottawa: Defence Ethics Program, October 1996.
 

Dishonoured Legacy: The Lessons of the Somalia Affair, Report of the Commissions of Inquiry into the Deployment of Canadian Forces to Somalia, 1997.
 

DND/CF Legal Advisor and JAG Organizational Charts, Provided by Me Yves Côté, Q.C., DND/CF Legal Advisor, November 1998.
 

Doshen, Brig.-Gen. (Ret’d) Larry T., Report on the Study of Mechanisms of Voice/Complaint Resolution in the Canadian Forces, November 30, 1995.
 

Doshen, Brig.-Gen. (Ret’d) Larry T., Organizational Ombudsman Implementation Plan, 1996.
 

Earle, Gordon, The Ombudsman – An Effective Recourse for Citizens: Occasional Paper #49, International Ombudsman Institute, January 1994.
 

Ferris, Charles, Goodman, Brian and Mayer, Gordon, Brief on the Office of Ombudsman: Occasional Paper #6, Prepared for Presentation before the Ombudsman Committee at the International Bar Association, Eighteenth Biennial Conference, Berlin, Federal Republic of Germany, International Ombudsman Institute, September 1980.
 

Functions and Powers of the Commonwealth Ombudsman, Material provided by Lt.-Col. P. Tyrell, Assistant Defence Adviser & Australian Army Senior Standardization Representative – Ottawa, November 1998.
 

Gagnon, Yvan, Canada’s Language Ombudsman: An Assessment of the Innovative Characteristics of the Office: Occasional Paper #3, International Ombudsman Institute, July 1979.
 

Gleumes, Karl, The Parliamentary Commissioner for the Armed Forces, provided by the Embassy of the Federal Republic of Germany, December 1998.
 

Gottehrer, Dean M., Ombudsman Legislative Resource Document: Occasional Paper #65, International Ombudsman Institute, March 1998.
 

Gottehrer, Dean M. and Hostina, Michael, Essential Characteristics of a Classical Ombudsman, 1998.
 

Guillot, Larry, Ombudsman’s Investigative Procedures: A General Guide for Use by Individual Offices: Occasional Paper #5, Presented to United States Ombudsman Association, International Ombudsman Institute, August 1979.
 

Hill, Larry, American Ombudsmen and Others; or American Ombudsmen and Wannabe Ombudsmen, Address Delivered at American Bar Association Spring Meeting, April 1997.
 

Hill, Larry, Reform, Justice and the Ombudsman: Occasional Paper #17, International Ombudsman Institute, July 1982.
 

Inquiries and Investigations by the Commonwealth Ombudsman and the Defence Force Ombudsman, Affecting the Department of Defence and the Australian Defence Force, (background materials provided to the Office of the Ombudsman).
 

Israeli Soldiers’ Complaints Commissioner, Information Bulletin (translated for the purpose of this Report).
 

Jamieson, Roberta, Ombudsman Institutions Around the World: Analysis and Comparison of a Plurality and Practice: Occasional Paper #59, International Ombudsman Institute, January 1997.
 

Law Society of Upper Canada Rules of Professional Conduct.
 

Lithner, Klas, The Controllers and the Controlled: The Swedish Ombudsman Institution as seen from the grass roots level: Occasional Paper #20, International Ombudsman Institute, December 1982.
 

Love, J.D., Report on the Committee on the Concept of the Ombudsman, Government of Canada, Ottawa 1977.
 

Lundvik, Ulf, The Ombudsman as a Watchdog of Legality and Equity in the Administration: Occasional Paper #9, International Ombudsman Institute, December 1980.
 

Macfarlane, Julie, Dispute Resolution Readings and Case Studies, (Ed.) Emond Montgmery Publications Limited, Toronto, Canada 1999.
 

Marshall, Mary and Reif, Linda C., The Ombudsman: Maladministration and Alternative Dispute Resolution (1995) 34 Alberta Law Review 1.
 

Material provided by Lt.-Col. P. Tyrell, Assistant Defence Adviser & Australian Army Senior Standardization Representative – Ottawa, November 1998.
 

Ministry of Attorney General of Ontario, Ontario’s Mandatory Mediation Program to begin in Ottawa and Toronto, Fact Sheet, January 1999.
 

Morton, Desmond, A Paper Prepared for the Minister of National Defence, McGill Institute for the Study of Canada, March 25, 1997.
 

Nitkin, David, Corporate Ombudsman Functions in Canada, The Corporate Ethics Monitor, No. 10, September-October 1998.
 

Ombudsman of Ontario, Complaint Resolution Manual.
 

Ombudsman’s Offices Interviews with Commonwealth Officials, Material provided by Lt.-Col. P. Tyrell, Assistant Defence Adviser & Australian Army Senior Standardization Representative – Ottawa, November 1998.
 

Preliminary Letter of Agreement Between the Department of Justice and the Department of National Defence and Canadian Forces Regarding the Provision of Legal Services, January 9, 1998. Provided by Me Yves Côté, Q.C., DND/CF Legal Advisor, November 1998.
 

Powles, Sir Guy, A Note on Common Administrative Errors: Occasional Paper #4, International Ombudsman Institute, July 1979.
 

Recommendations of the Special Advisory Group on Military Justice and Military Police Investigation Services, March 14, 1997.
 

Reid, William, The Protection of Citizens as Consumers of Government Services: Occasional Paper #52, International Ombudsman Institute, January 1995.
 

Report to the Prime Minister on the Leadership and Management of the Canadian Forces, Honourable Douglas Young, Minister of National Defence, March 25, 1997.
 

Richardson, Jack, Having a Federal Ombudsman: Occasional Paper #35, International Ombudsman Institute, April 1986.
 

Robardet, Patrick Dr., Setting up an Ombudsman’s Office (Basic Principles, Statutory Provisions, Organization and Practices), Paper presented at the National Integrity Symposium, Kiev, Ukraine, November 28-29, 1997.
 

Robertson, John, Protection of the Name ‘Ombudsman’: Occasional Paper #48, International Ombudsman Institute, February 1993.
 

RCMP External Review Committee, Rules of Practice and Procedure, June 1998.
 

Rowe, Mary Dr., Options, Functions and Skills: What an Organizational Ombudsperson Might Want to Know, The Ombudsman Association, Dallas, Texas, 1995.
 

Stacey, Frank, Ombudsman Compared, Oxford: Clarendon Press, 1978.
 

The Correctional Investigator: Overview of the Mandate and Operations, Provided by Mr. Ron Stewart, Correctional Investigator, December 16, 1998.
 

The Function of the Inspector General of the Dutch Armed Forces, Provided by Lt.-Kol. Plugge, Inspector General, Dutch Armed Forces, November, 1998.
 

The Ombudsman Association, Ombuds 101 Course Materials, October 1998.
 

The Ombudsman Association, The Ombudsman Handbook, 1994.
 

The Ombudsman for the Armed Forces – The Committee of the Ombudsman of the Armed Forces, Provided by Lt.-Cmdr. Christian Nordanger, Office of the Attaché, Royal Norwegian Embassy, Washington, D.C.
 

The Staff Ombuds Office, Human Resources Policy Manual (Scotiabank).
 

Tikaram, Sir Moti, The Ombudsman’s Role and Image in the International Setting: Occasional Paper #32, International Ombudsman Institute, December 1985.
 

Towards a Just, Peaceful and Safe Society, The Corrections and Conditional Release Act Five Years Later: Report on Consultations, Solicitor General of Canada, 1998.
 

Transcript – Introducing the DND/CF Ombudsman, June 9, 1998.
 
 

Annual Reports

Auditor General of Canada, Annual Report, Chapter 10: Canadian Human Rights Commission – Human Rights Tribunal Panel, September 1998.
 

Canadian Banking Ombudsman, Annual Report, 1997.
 

CBC/Radio Canada Office of the Ombudsman, Annual Report, 1997-1998.
 

Canadian Human Rights Commission, Annual Report, 1997.
 

City of Winnipeg Ombudsman, Annual Report, 1997-1998.
 

Commissioner of Official Languages, Annual Report, 1996.
 

Commonwealth Ombudsman (Australia), Annual Report, 1997-1998.
 

Department of Indian Affairs and Northern Development, Staff Ombudsman Report, 1996-1997.
 

German Parliamentary Commissioner for the Armed Forces, Annual Report, 1997 (excerpts translated for the purpose of this Report).
 

Information Commissioner of Canada, Annual Report, 1997-1998.
 

Israeli Soldiers’ Complaints Commissioner, 26th Annual Report, 1997 (translated for the purpose of this Report).
 

Office of the Inspector General, United States Department of Defence, Semi Annual Report to Congress, March 1998.
 

Ombudsman of Alberta, 31st Annual Report, 1997.
 

Ombudsman of British Columbia, Annual Report, 1997.
 

Ombudsman of Ontario, Annual Report, 1997-1998.
 

Ombudsman of Manitoba, Annual Report, 1995.
 

Ombudsman of Saskatchewan, Annual Report, 1997.
 

Privacy Commissioner of Canada, Annual Report, 1997-1998.
 

Le Protecteur du citoyen du Québec, Rapport Annuel, 1996-1997.
 

RCMP External Review Committee, Annual Report, 1997-1998.
 
 

Case Law

Canadian Broadcasting Corp. v. Paul, [1998] F.C.J. 1823 (T.D.).
 

MacDonald Estate v. Martin, [1990] S.C.J. 41.
 

Information Commissioner of Canada and Privacy Commissioner of Canada v. Chairperson of the Immigration and Refugee Board, [1997] F.C.J. 1812 (T.D.).
 

Rubin v. Canada (Minister of Transport), [1997] F.C.J. 1614 (C.A.).
 

R. v. Lauzon, [1998] C.M.A.J. 5.
 
 

Statutes

Access to Information Act, R.S.C. 1985, c.A-1.
 

Alberta’s Ombudsman Act, R.S.A. 1980, c.O-7.
 

Auditor General Act, R.S.C. 1985, c.A-17.
 

British Columbia’s Ombudsman Act, R.S.B.C. 1996, c.340.
 

Canadian Human Rights Act, R.S.C. 1985, c.H-6.
 

City of Winnipeg Act, S.M. 1989-90, c.10. 
 

Corrections and Conditional Release Act, R.S.C. 1992, c.20.
 

Inquiries Act, R.S.C. 1985, c.I-11.
 

Act in Respect of the Parliamentary Commissioner for the German Armed Forces (Act in Respect of Article 45b of the Basic Law, or Wehrbeauftragtergesetz) of 16 June 1982 (BGBI.I p.677), last amended on 30 March 1990 (BGBI. I p.599)
 

Loi sur le Protecteur du citoyen, L.R.Q. 1995, c.P-32.
 

National Defence Act, R.S.C. 1985, c.N-5.
 

New Brunswick’s Ombudsman Act, R.S.N.B. 1997, c.O-5.
 

Nova Scotia’s Ombudsman Act, R.S.N.S. 1970-71, c.3.
 

Official Languages Act, R.S.C. 1985, c.O-31.
 

Ombudsman Act (Commonwealth Australia 1976).
 

Ontario’s Ombudsman Act, R.S.O. 1990, c.O-6.
 

Privacy Act, R.S.C. 1985, c.P-21.
 

Public Service Employment Act, R.S.C. 1985, c. P-33.
 

Public Service Staff Relations Act, R.S.C. 1985, c.P-35.
 

Saskatchewan’s The Ombudsman and Children’s Advocate Act, R.S.S. 1978, c.O-4.
 

The Military Justice Law Part 11: Examination of Soldiers’ Complaints, (Israel) added to the Military Justice Law in the Book of Laws 664, August 1st, 1972.
 

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