Note from Ombudsman André Marin
Investigative team
Executive summary
Introduction
Investigative process
Analysis of CF response
Recommendation 1
Recommendation 2
Recommendation 3
Recommendation 4
Recommendation 5
Recommendation 6
Recommendation 7
Recommendation 8
Recommendation 9
Recommendation 10
Recommendation 11
Recommendation 12
Recommendation 13
Recommendation 14
Recommendation 15
Recommendation 16
Recommendation 17
Recommendation 18
Recommendation 19
Recommendation 20
Recommendation 21
Recommendation 22
Recommendation 23
Recommendation 24
Recommendation 25
Recommendation 26
Recommendation 27
Recommendation 28
Recommendation 29
Recommendation 30
Recommendation 31
Challenges
Resources
Growing gap between the operational chain and caregivers
Fairness
Conclusion
Appendix : List of abbreviations and acronyms