Your Transition to Civilian Life – The Three Phases of Medical Release

Phase 1

Phase 1 | Period of Time Between the Injury or the Diagnosis of an Illness and When the Director Military Careers Administration (DMCA) Makes the Decision for a Medical Release

Note: The following table is a guideline for medically releasing Canadian Armed Forces members and their families. It is not a policy or set of instructions that must be followed. The order of events and steps may vary depending on the circumstances of the medical release.

Key Events

Key Steps and Resources

I have been in an accident, been injured, or been diagnosed with an illness

check icon Fill out a CF-98, Report of Injury, Disease or Illness form and gather the names and contact information of any witnesses to obtain their statements.

check icon Have your condition assessed to obtain diagnosis and treatment.

check icon If you are a Reservist, including Canadian Rangers, contact your Commanding Officer and local Canadian Armed Forces Transition Center (formerly Joint Personnel Support Unit) as soon as possible to find out if you are entitled to compensation and/or benefits through either Reserve Force Compensation (RFC) or the Government Employees Compensation Act (GECA).

  • In the case of RFC, your parent unit will initiate the request for compensation by completing a DND 2398, Reserve Force – Compensation during a Period of Injury, Disease or Illness form.
  • In the case of GECA, your Commanding Officer must report your injury/illness within three days if it is service-related and requires medical attention or results in lost time.

check icon Consult the Military Benefits Browser  to see what benefits and services may be available to you.

check icon If you believe that your injury/illness may have been caused or aggravated due to military service, you should contact Veterans Affairs Canada (VAC) to see if you are entitled to VAC benefits and services while serving.

  • Create your My VAC Account online.
  • You can apply for a Disability Benefit by completing the VAC Form - PEN 923AP.

I have received a Temporary Medical Category (TCat)

check icon Discuss with your health care providers the treatment and prognosis associated with your condition. As well, ask if you should be referred to a CAF Nurse Case Manager for assistance with coordinating your health care and service needs.

check icon If you are/will be returning to work, discuss with your health care provider the possibility of participating in the Canadian Forces Return to Duty program (CF RTD).

check icon Contact Service Income Security Insurance Plan (SISIP) to determine if you are entitled to any benefits.

I have received a Permanent Medical Category (PCat)

check icon Director Medical Policy will complete the DND 4345 Medical Employment Limitations for Administrative Review. If the Medical Statement is classified as high risk, Director Military Career Administration (DMCA) will conduct an administrative review of your career in light of the medical employment limitations (AR/MEL), in accordance with Defence Administrative Orders and Directives (DAOD) 5019-2.

check icon Note that a Permanent Medical Category (PCat) does not automatically lead to a medical release. However, Medical Employment Limitations (MEL) that breach Universality of Service (U of S) will most likely result in release unless you are reassessed as not breaching U of S by the CAF medical system. Discuss the possible outcomes with your chain of command.

check icon Visit or contact the nearest Canadian Armed Forces Transition Center (formerly Joint Personnel Support Unit) to review the benefits and programs which may be available during your recovery or transition.

check icon Note as per CANFORGEN 012/171, CAF members who are otherwise promotable may be promoted, notwithstanding their permanent medical category. Members must still meet all other promotion criteria to receive a substantive promotion.

check icon Discuss with your health care providers the treatment and prognosis associated with your condition.

  • You will be referred to a CAF Nurse Case Manager in order to discuss either a return-to-duty plan or your transition out of the military. The Nurse Case Manager is your link to continuity of care.
  • The CAF Nurse Case Manager will complete a comprehensive health assessment and, depending on the complexity of your needs, will direct you to the appropriate service partners.

check icon Contact your local base/wing Personnel Selection Office or Education Office to obtain information on the services available to you, such as career counselling.

check icon Consider participating in a Second Career Assistance Network (SCAN) Program seminar by contacting your Personnel Selection Office or Education Office or by registering online if you have access to the Defence Information Network (DIN).

check icon Contact Service Income Security Insurance Plan (SISIP) to determine if you are eligible for CAF Long Term Disability (CAF LTD) benefits using 6E - LTD Claim Package.

check icon Your nurse case manager will coordinate your transition interview with Veterans Affairs Canada (VAC).

check icon We encourage you to involve your family as early as possible in your return to duty or transition process.

I am undergoing a transition needs complexity assessment by the CAF Nurse Case Manager2 

check icon Familiarize yourself with the CAF Vocational Rehabilitation Program for Serving Members (VRSPSM) and CAF LTD Vocational Rehabilitation Program (VRP).

check icon If your transition needs are assessed as complex, you will be referred for an Integrated Transition Plan (ITP).

My PCat is undergoing an Administrative Review (AR) Process

check icon Carefully read the advisory message and related documents you receive from the Director Military Careers Administration (DMCA) related to the Administrative Review of Medical Employment Limitations (AR/MEL).

check icon After you receive your disclosure package, provide written representations or additional documents to your Commanding Officer within 15 working days3 (or request a short extension if necessary).

  • Making representations is your chance to inform DMCA about the ideal outcome (i.e. your plan, your preferred release date, and whether you would like to be considered for a period of retention), and to provide any information you think DMCA should consider in making a decision.

check icon If you do not wish to be considered for a period of retention, do not want to submit any representation, and do not want to review the information that DMCA will use to make their decision, you can prepare a waiver of disclosure memorandum.

check icon If you have not already done so, contact Veterans Affairs Canada (VAC) for a transition interview to learn about the benefits and services to which you may be entitled.

  1.  Available through the CAF Mobile App under “Resources”.
  2. If you are medically released, SISIP Financial will be notified. They will verify your eligibility and inform Manulife. Your CAF Nurse Case Manager will provide you with the LTD claim package.
  3. Within 30 calendar days for Reservists on Class "A".
Phase 2

Phase 2 | Period of Time Between the Receipt of the Medical Release Decision and the Actual Release Date

Note: The following tool is a guideline for medically releasing Canadian Armed Forces members and their families. It is not a policy or set of instructions that must be followed. The order of events and steps may vary depending on the circumstances of the medical release.

Key Events

Key Steps and Resources

I have received a decision message following the Director Military Careers Administration (DMCA) Administrative Review of Medical Employment Limitations (AR/MEL).

check icon If your medical employment limitations are found to breach the Universality of Service1 requirements, there are three possible medical release pathways following your Administrative Review of Medical Employment Limitations (AR/MEL):

  • a release within six months that is defined as a Non-complex transition2 (Standard Transition);
  • a release within a time period ranging from six months to three years that involves your subsequent full-time employment in some capacity in your rank and within the CAF Military Occupational Structure Identification (MOSID) based on CAF requirements, if your MOSID is in critical shortage and a position is available (Period of Retention); or
  • a release within a time period ranging from six months to three years according to the criteria of a Complex transition (Integrated Transition Plan).

check icon Note that your release item can be changed up to and including your effective release date to better describe the most appropriate reason for release (i.e. medical, misconduct, unsatisfactory service, voluntary, or service completed).

check icon Visit the nearest Canadian Armed Forces Transition Center (formerly Joint Personnel Support Unit) to review the benefits and programs which will be available to you, including some of the programs which follow below.

check icon Discuss your Medical Employment Limitations (MELs) with your CAF Nurse Case Manager to better plan for your transition to civilian life. Consider applying for CAF Long Term Disability (CAF LTD) benefits using 6E - LTD Claim Package.3 Contact Service Income Security Insurance Plan (SISIP) as early as nine months before your release date.

check icon You may choose to release before the end of the period indicated in your release message.

  • You should discuss this with your case manager, local IPSC staff, and/or orderly room support staff (Base / Wing Administrative Officer) prior to making your decision because there may be an impact on benefits and the CAF will not change your release category after you have released.
  • If you choose to advance your release date, inform your Case Manager for the CAF LTD Vocational Rehabilitation Program (VRP), even if your application is not yet complete so that timely support is provided.
I want to be retained in the CAF. check icon For members wishing to cease a period of retention, a memo requesting this change must be sent to the Director Military Careers Administration (DMCA) via your chain of command.
I want to plan my transition out of uniform.

check icon If you haven’t already done so, consult the Military Benefits Browser for information on benefits and services that may be available to you.

check icon Consider contacting your Personnel Selection Office or Education Office to obtain information on the services available to you and/or to register for a Second Career Assistance Network (SCAN) Program seminar. (You can also register online if you have access to the Defence Information Network [DIN].)4

check icon Begin discussing your transition with the Canadian Armed Forces Transition Services.

check icon Consider making a civilian Last Will and Testament and a Power of Attorney because your military Will may no longer be valid after your release.5

check icon Make sure your Naming or Substitution of a Beneficiary form (CF-FC 2196) for your supplementary death benefit is up to date.

check icon Speak with a Veterans Affairs Canada (VAC) representative to see if you are eligible for VAC benefits and to set up your transition interview and create your My VAC Account online.

  • If you believe that your injury/illness is service related and you have not already done so, you should apply for a Disability Benefit by completing the VAC Form - PEN 923AP.
I want my benefits in place before I release.

check icon Review the Release Benefits Administration webpage for information and guidance on the processes and delivery of CAF release benefits.

check icon Review the Leaving the Canadian Armed Forces webpage for guidance on programs and services available to you as you prepare to leave the military.

I live in a residential housing unit (RHU). check icon Apply for an occupancy extension if you are living in a Canadian Forces Housing Agency (CFHA) residential housing unit (RHU) and think you may need to stay past your release date.6
Is my medical release attributable to service?

check icon If you haven’t already, speak with a Veterans Affairs Canada (VAC) representative to see if you are eligible for VAC benefits and to set up your transition interview and create your My VAC Account online.

  • If you believe that your injury/illness is service related and you have not already do so, you should apply for a Disability Benefit by completing the VAC Form - PEN 923AP.

check icon As you are being medically released, you may be entitled to be hired as a priority in the Public Service. To confirm your priority entitlement, you must apply to VAC using VAC 1002 - Medical Release Attributable to Service Determination prior to your planned date of release.7

  • This submission can be done through My VAC Account, or by downloading the VAC 1002 - Medical Release Attributable to Service Determination form from the VAC website for subsequent completion and mailing.
  • Note that service standards are 16 weeks for VAC to determine whether your medical release is the result of a service-related injury or disease or a non-service-related injury or disease that was aggravated by service for the purposes of statutory priority hiring.
  • This can be done as early as 30 days prior to your actual release date, but you will not be considered a priority person until your final paid day of service has passed.
  • For more information on Priority Entitlements, contact the Director Casualty Support Management (DCSM) at 1-800-883-6094 or DCSM-DGSB@forces.gc.ca or Veterans in the Public Service Unit (VPSU) at 1-866-522-2122.

 I have my initial release interview with the CAF Release Section (Part I).

check icon Read the Release Statement of Understanding (SOU) that is provided to you at the Release Section interview. If you have questions, seek answers prior to your final release interview, which takes place on your last working day.

 I am preparing for the civilian workforce.

check icon Contact the Government of Canada Pension Centre at 1-800-267-0325 to find out what your Canadian Forces Superannuation Act pension benefit will be.

check icon Consider applying to the CAF Vocational Rehabilitation Program for Serving Members (VRPSM) in consultation with your Chain of Command. 

check icon You will receive an application for CAF Long Term Disability (CAF LTD) from the CAF Nurse Case Manager. You will complete form 6E - LTD Claim Package.

check icon Access the military to civilian or civilian to military occupation translator at MOSID National Occupation Code Equivalency Tool (MNET) website.

I am interested in working in the Public Service.

check icon If you are interested in a job in the Federal Public Service, get information about priority hiring.

  • Contact Director Casualty Support Management (DCSM)/ CAF Transition Services at 1-800-883-6094 or DCSM-DGSB@forces.gc.ca to request a letter stating that you are medically released.
  • For more information, you can read the Guide on Priority Entitlements for Members of the Canadian Armed Forces and the Royal Canadian Mounted Police released or discharged for medical reasons and contact Veterans in the Public Service Unit (VPSU) at 1-866-522-2122.
  • Once a competent authority9 provides you with a letter10 certifying you as fit to return to work, you can register/activate your priority status by contacting your local DND Civilian Human Resources Service Centre.
  • Note that you must activate the priority entitlement within five years of being released. The entitlement period is a maximum of five years, which may start any time within the five years based on the date indicated in the certification of fitness.
  • Hiring organizations may request that you be assessed through interviews, written exams, or other assessment methods, just like candidates in a regular appointment process. DCSM/CAF Transition Services can provide you with information on different assessment methods, and how to prepare for them.
  • If applicable, contact your Service Income Security Insurance Plan Vocational Rehabilitation Program (SISIP VRP) Counsellor to get help preparing a priority hiring résumé.
I need assistance to better transition.

check icon Consider applying for Veterans Affairs Canada’s (VAC) Rehabilitation Services and Vocational Assistance Program within 120 days of release from the CAF.

check icon Consider applying for VAC’s Career Transition Services.

I need to obtain key documents.

check icon Request copies of your personnel file,11 medical, and dental documents as well as the CF-98, Report of Injury, Disease or Illness form, if applicable.12

  • It may take several months to receive copies of your medical and dental documents, so request them as soon as possible. Should you find a civilian health or dental care provider, you can complete their specific authorization for disclosure form to have your records transferred directly.

check icon Apply for a provincial or territorial health card as soon as possible in order to avoid a gap in health care coverage.

I need financial support post-release.

check icon Be informed of the current CAF pension timelines 13 and CAF Long Term Disability (CAF LTD) timelines.14 For assistance in establishing a transition budget, contact Service Income Security Insurance Plan (SISIP) Financial Services.

check icon Check to see what financial benefits are available to releasing members. Apply for the ones for which you believe you are eligible.

  • Note that some Veterans Affairs Canada (VAC) benefits are available to still-serving members. VAC is also able to render many New Veterans Charter Program eligibility decisions pre-release so that services and benefits are available immediately after release.

check icon If you will be participating in the VAC Rehabilitation Services and Vocational Assistance Program, contact SISIP as early as nine months before your release date.

  • CAF LTD Vocational Rehabilitation Program (VRP) funding can start up to six months pre-release. It covers expenses such as tuition and books (up to $25K) as well as certain allowances and other needs and supports.
  • Note that SISIP VRP is available as long as the member qualifies for CAF LTD and the need for VRP exists.15

check icon Tax credits and deductions are available for persons with disabilities, their supporting family members, and their caregivers. Look into the disability tax credit to see if you are eligible.

I need health and dental coverage post-release.

check icon CAF members in receipt of a pension, annuity, or annual allowance are eligible to apply for benefits under the Public Service Health Care Plan (PSHCP) and the Pensioners' Dental Services Plan provided they have six years of pensionable service.

  • If you are interested, fill out the application forms that come with your pension package. Then return the completed application forms to the Government of Canada Pension Centre within 60 days after release for coverage to commence effective the day after your release.
  • Note that it can often take two or three months for both health and dental coverage to start for new pensioners, but coverage will be backdated to the day after release in most cases. You should be sure to keep your receipts.

check icon Veterans Affairs Canada (VAC) Group Health Insurance helps eligible veterans and their families who would not otherwise qualify for the PSHCP after their release from the CAF. The three classifications of applicants who are covered by this insurance plan are:

  • a former CAF member who released on or after April 1, 2006, and been approved for CAF Long Term Disability (CAF LTD);
  • a former CAF member who is eligible for the Rehabilitation Program, but not eligible for the PSHCP post-release; and
  • the survivor of a CAF member or veteran who died after April 1, 2006, as a result of a service-related injury or illness, and who is not otherwise eligible for the PSHCP.

I need life insurance post-release.

check icon Released CAF members can apply for term life insurance coverage under the Service Income Security Insurance Plan (SISIP) Insurance for Released Members (IRM).

  • You will have 60 days from your effective release date to transfer existing coverage as a serving CAF member. 
  • For further information, Regular Force members can call 1-800-267-6681. Reserve Force and released members can contact Manulife Financial at 1-800-565-0701.

I have my final release interview with the CAF Release Section (Part II).

check icon Provide the release section with your most recent mailing address, phone number, and e-mail address. This will ensure that all your pay and pension-related documents and payments will be sent to the right place. 

check icon Should you need information regarding your last CAF pay, payment of Canadian Armed Forces Severance Pay (if applicable), and T4/other revenue slips, contact the Release Benefits Administration (RBA) section.

DPSP Release Benefits Administration
National Defence Headquarters
101 Colonel By Drive
Ottawa ON  K1A 0K2

Email:  CMP_DPSP_RBA_CPM_DPPS_ABL@Forces.gc.ca

If sending an email or leaving a message, please provide all pertinent information:

  • member’s service number, name
  • detailed message
  • contact number / name
  1. DAOD 5023-1
  2. CAF Health Services Case Managers use a comprehensive assessment process called ”Complexity Assessment”. This is a standardized tool which helps determine the complexity of a member’s transition needs. It is done during the initial case management assessment, and is reassessed if the member’s condition changes or if more than one year passes. It is finalized with the support of the clinical team, under the professional guidance and responsibility of the local base/wing surgeons. The final assessment of complex versus non-complex takes into account information about the illness or injury, functional limitations, mental health, the psycho-social factors, and the ability of the health care system that will be responsible for the member’s care after release to meet the member’s needs.
  3. The CAF Nurse Case Manager will provide the application, and help you to coordinate the medical assessment.
  4. The DND/CAF’s Intranet site is available only to individuals with access to the DND/CAF network.
  5. During enrolment, the CAF provides each member with the opportunity to make or review a will. A yearly review is also part of the Annual Personnel Readiness Verification (APRV) for regular Force and Primary Reserve Force.
  6. You will be considered a Priority 1 applicant if you are eligible to move to an Intended Place of Residence (IPR), or if you are enrolled in an approved career transition or training program. Extensions may be authorized based on the availability of housing units and at the discretion of the Housing Services Centre manager.
  7. This process does not have to be done after release. A member acting proactively can have the VAC determination completed in time for release. This can help members who want to seek priority hiring status for a job in the Federal Public Service. (See the section, “I am preparing for the civilian workforce.”)
  8. SISIP can also provide funding support for some aspects of the VRPSM.
  9. DCSM considers a competent authority to be "a medical professional who is familiar with your medical history."
  10. Note that you must have a fitness letter dated within the five-year window following the final date of your release. Even if VAC's determination process for statutory priority eligibility goes beyond the five year window, you must still have a fitness letter dated within that period following medical release.
  11. Your personnel file will be audited following your release. You should request another copy after the audit, generally about two to six months after your release.
  12. Your personnel file (including your CF-98 form) are available from your orderly room clerk/support staff. Your medical and dental documents are with your medical officer administrative staff and dental administration staff, respectively.
  13. The Government of Canada Pension Centre service standards for your initial payment by direct deposit is 45 calendar days after the release date, provided that all of your documents have been received by the Pension Centre.
  14. Once you are approved, the LTD benefits are paid starting the day following your effective date of release from the CAF.
  15. The initial 30-month VRP period can be extended if the former member qualifies as totally disabled at the end of their post release four-month period.
Phase 3

Phase 3 | Period of Time Between the Release Date and Approximately Two Years after the Release

Note: The following tool is a guideline for medically-released Canadian Armed Forces members and their families. It is not a policy or set of instructions that must be followed. The order of events and steps may vary depending on the circumstances of the medical release.

Key Events

Key Steps and Resources

I need transitional support for myself and my family.

check icon If you haven’t already done so, consult the Military Benefits Browser for information on benefits and services that may be available to you and your family.

check icon The Veterans Family Program (VFP) is offered by all 32 Military Family Resource Centers across Canada. You can also gain access to the program via the Family Information Line at 1-800-866-4546 or CAFconnection.ca.

  • This program is providing medically-releasing CAF members and medically-released Veterans as well as their families with access to enhanced information and referral services, VFP transition programs, and the Military Family Services Program to support their transition to post-service life.

check icon Ensure you have applied for CAF Long Term Disability (CAF LTD) benefits using 6E - LTD Claim Package.

check icon Contact Veterans Affairs Canada (VAC) Assistance Services if you have any concerns that are affecting your well-being. You can reach a mental health professional at any time - 24 hours-a-day, 365 days-a-year - by calling 1-800-268-7708.

I am eligible for a move to an Intended Place of Residence (IPR).

check icon If you are eligible for a move to an Intended Place of Residence (IPR) and have not yet started the process, remember the time limit to complete the move is two years after your release date. There is the possibility of an additional period under exceptional circumstances.

check icon To apply for an IPR, contact the release section at the base/wing closest to your release location.

I am eligible for a pension.

check icon Your benefits payable under the Canadian Forces Superannuation Act (section 16) are based on your years of pensionable service, earnings, and the Plan to which you contributed. For information on your pension plan and benefits eligibility, review the Canadian Armed Forces pension plan website.

check icon If you have questions about your pension, including pension timelines, you can call toll-free the Government of Canada Pension Centre at 1-800-267-0325.

check icon Be informed about pension indexing and how the Canada Pension Plan/Quebec Pension Plan will affect your CAF pension benefits.

I want to work in the Public Service.

check icon If you are interested in a job in the Federal Public Service, get information about priority hiring.

  • Contact the Director Casualty Support Management (DCSM) at 1-800-883-6094 or DCSM-DGSB@forces.gc.ca to request a letter stating that you are medically released.
  • For more information, you can read the Guide on Priority Entitlements for Members of the Canadian Armed Forces and the Royal Canadian Mounted Police released or discharged for medical reasons and contact Veterans in the Public Service Unit (VPSU) at 1-866-522-2122.
  • Once a competent authority1 provides you with a letter2 certifying you as fit to return to work, you can register/activate your priority status by contacting your local DND Civilian Human Resources Service Centre.
  • Note that you must activate the priority entitlement within five years of being released. The entitlement period is a maximum of five years, which may start any time within the five years based on the date indicated in the certification of fitness.
  • Hiring organizations may request that you be assessed through interviews, written exams, or other assessment methods, just like candidates in a regular appointment process. Your DCSM/CAF Transition Services can provide you with information on different assessment methods and how to prepare for them.
  • If applicable, contact your Service Income Security Insurance Plan Vocational Rehabilitation Program (SISIP VRP) Counsellor to get help preparing a priority hiring résumé.

I need to ensure that appropriate benefits are in place.
 

check icon If applicable, contact Service Income Security Insurance Plan (SISIP) to determine your file status and update your address as well as obtain information about your CAF Long Term Disability (CAF LTD) benefits and your involvement with the CAF LTD Vocational Rehabilitation Program (VRP).

check icon If you have been in contact with Veterans Affairs Canada (VAC), follow up with them to confirm that you will start receiving the benefits that were initiated and approved prior to your release.

check icon If you are relocating after your release, advise VAC so your file can be transferred to your new location.

check icon If you have not previously been in contact with VAC and you experience difficulties after your release, it is important that you speak with a VAC representative to discuss potential applications for benefits and/or services. This can be done:

check icon Note that some future financial benefits from VAC are dependent on being in its Rehabilitation Services and Vocational Assistance Program.

check icon If you haven’t already done so, apply for a provincial or territorial health card as soon as possible in order to avoid a gap in health care coverage.

check icon If you are a Canadian Forces Superannuation Act (CFSA) Pensioner and have applied for health care and dental benefits, contact the Government of Canada Pension Centre to ensure your benefits are in place by calling toll-free:

  • 1-800-267-0325, or
  • 1-800-561-7930

My needs have changed.

check icon Pay attention to any new or changing needs after your release. For example:

  • Have new service-related medical conditions developed? If so, contact Service Income Security Insurance Plan (SISIP) Financial or Veterans Affairs Canada (VAC) to see if you qualify for other benefits as well as to ensure your coverage remains up to date and continues to be applicable.
  • Is your family having any difficulties? 
  • Is your VAC Rehabilitation Plan still meeting your needs?

check icon Ensure you contact your CAF Long Term Disability (CAF LTD) and VAC Case Managers if you run into any issues.

check icon Ensure to contact the Royal Canadian Legion for information about services available to you.

I am going through a personal event.

check icon Pension benefits can be affected by life events such as a change in marital/relationship status, disability, and/or death of a pensioner or survivor.

check icon You can find more information on these personal events in your specific pension plan:

I want to participate in other veterans’ programs.

check icon Browse through services available for veterans and their families through the Morale and Welfare Services Directory.

check icon Have a look at the official discount program of the Canadian Forces Community, and apply for the CFOne Card for discounts, travel deals, CANEX rewards, and other services.

check icon Access the services of the Royal Canadian Legion. You don’t have to be a member.

I want to stay up to date on military and veterans’ matters.

check icon Follow news and updates from Military Family Services.

check icon Follow the research of the Canadian Institute for Military and Veteran Health Research.

check icon If you need information about your pay, pension, access to personal information, and other related matters, contact DND/CAF.

check icon Follow the Veterans Ombudsman and the National Defence and Canadian Forces Ombudsman on social media.

check icon The Royal Canadian Legion can keep you up to date on issues related to military members and veterans.

  1. DCSM considers a competent authority to be "a medical professional who is familiar with your medical history."
  2. Note that you must have a fitness letter dated within the five-year window following the final date of your release. Even if VAC's determination process for statutory priority eligibility goes beyond the five year window, you must still have a fitness letter dated within that period following medical release.

 

Contact Us

If at any time during this process you need more information or have questions, the Ombudsman Offices are ready to help.

Office of the Ombudsman for National Defence and the Canadian Forces
1-888-828-3626
ombudsman-communications@forces.gc.ca

Office of the Veterans Ombudsman
1-877-330-4343
info@ombudsman-veterans.gc.ca

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