Message from the Ombudsman (May 13, 2013)

Current and Ongoing Investigations at the Office of the Ombudsman

This year marks the 15th anniversary of the creation of the Department of National Defence and Canadian Forces Ombudsman.

Our top priority over the last decade and a half has always been – and will continue to be – the individual cases brought to us by Canadian Forces members, Department of National Defence employees and their families. These cases are often quietly resolved with little or no public attention and I am proud of the assistance this office has provided to the Defence community over the past 15 years.

From time to time however, we choose to report publicly on issues affecting our constituents. My office is currently conducting the following systemic investigations:

  • A systemic review of modern military families which will examine the challenges that are either unique to military families or more prevalent for them;
  • An examination of excessive delays in the settling of moving claims and grievances at National Defence Headquarters;
  • A case study examining cost of living and quality of life issues at Canadian Forces Base Cold Lake in Alberta;
  • A report into the care and treatment of Canada Forces Reservists suffering from operational stress injuries; and
  • A review of issues related to the provision of information to family members following the death or serious injury of a loved one while on duty. Specifically, the investigation will focus on the Board of Inquiry process.

I look forward to sharing the results of these reports with our constituents.

It remains an absolute privilege to be responsible for discharging our office’s mandate: To bring positive change to the Defence community, because we care about the people we serve.

Pierre Daigle

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