ARCHIVED - Message from the Ombudsman (October 18, 2012)

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Ombudsman commends five extraordinary members of Canada’s Defence Community

On October 18, 2012, our office presented the Liz Hoffman Memorial Commendation for Complaint Resolution to five extraordinary members of Canada’s Defence community at a special ceremony in Ottawa, which was attended by the Parliamentary Secretary for the Minister of National Defence, Mr. Chris Alexander, the Chief of the Defence Staff, General Walter Natynczyk, more than a dozen Senators and Members of Parliament, and more than sixty members of Canada’s Defence community.

This long-standing award recognizes individuals and groups who have gone the extra mile and exceeded expectations in helping their colleagues resolve a difficult problem or in bringing about positive and lasting change to the Department of National Defence and the Canadian Forces.

This year’s recipients of the Liz Hoffman Memorial Commendation for Complaint Resolution were:

Master Warrant Officer Roch Massicotte

Master Warrant Officer Roch Massicotte is the driving force behind all conflict resolution initiatives at 19 Wing Comox. He consistently goes above and beyond his formal duties as Dispute Resolution Training and Promotions Coordinator to provide the community with exceptional support and guidance. MWO Massicotte’s proactive approach to identifying potential areas of conflict and engaging all parties involved as quickly as possible has resulted in very few complaints reaching fruition. Indeed, as a direct result of his outstanding efforts, there has been a dramatic reduction in the overall number of complaints at the base. By offering group training sessions to units, meeting individuals on a one-on-one basis, and engaging other professionals at the base, MWO Massicotte is always at the forefront in ensuring individuals are treated with fairness and integrity. He is recognized across 19 Wing for his unique ability to handle the most sensitive situations with professionalism and compassion – a balance that allows him to fulfill the training and promotion aspect of his duties while looking after the well-being of those in need. MWO Massicotte’s leadership and dedicated efforts have enhanced morale at CFB Comox and ensured the success of the local conflict resolution program.

Major Stéphane Roux

In his role as Wing Surgeon at CFB Bagotville, Major Stéphane Roux has demonstrated remarkable selflessness, perseverance and resourcefulness in ensuring military families in his community have access to medical care. Refusing to turn a blind eye to families in need, Major Roux seeks out a special exemption from provincial authorities every year that allows him, as a military doctor, to treat the family members of Canadian Forces personnel who do not have access to a family doctor. Managing an incredibly demanding workload as Wing Surgeon and sacrificing his own personal time with his loved ones, Major Roux works evenings to help ensure the well-being of families in Bagotville. Through his generous and determined efforts, he has alleviated a great deal of stress of countless military families and made a tremendous difference in his community. In going well above and beyond the normal requirements of his job, Major Roux is also an inspiration for all members of the broader Defence community in Canada.

Directorate Cadets and Junior Canadian Rangers (Captain Erin Kjosness, Ms. Denise Moore and Major Donnie Oulton)

When the Directorate Cadets and Junior Canadian Rangers undertook a major update to the Cadet Harassment and Abuse Prevention program, three individuals went above and beyond their normal duties to make the new training a reality. Captain Erin Kjosness, Ms. Denise Moore and Major Donnie Oulton were instrumental in the creation of Positive Social Relations for Youth – a high-quality, user-friendly and leading-edge training program that helps youth deal effectively with conflict in their day-to-day lives. Captain Kjosness, Ms. Moore and Major Oulton were involved at every stage of the project: making policy and training recommendations; engaging stakeholders; coordinating and collaborating with external partners on multi-media production; ensuring an emphasis on alternative dispute resolution; identifying learning objectives; developing training lessons; contributing to the filming of a video and DVD; and much more. Through their dedication, innovation and passion, Captain Kjosness, Ms. Moore and Major Oulton brought about positive and lasting change to the Cadet Program and the lives of tens of thousands of young Canadians.

The achievements of these five individuals are a true reflection of the high standard for which Canada’s Defence community strives.

The nomination process for the 2013 Ombudsman Commendations will begin in March 2013. Additional information on the award criteria and nomination process can be found on our website at

Please inform Ms. Katelyn Southern ( if you plan to attend.

Pierre Daigle

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