Response from ADM (HR-Civ) concering 15 Wing Moose Jaw, SK

25 March 2015

Mr. G. Walbourne
DND/CAF Ombudsman
100 Metcalfe Street
Ottawa, Ontario K1A 0K2

Mr. Walbourne,

Thank-you for your letter of 23 February 2015 expressing your concerns with respect to service delivery issues at 15 Wing Moose Jaw, Saskatchewan. Please accept my apology for the delayed response.

Your letter raised some interesting concerns, and has sparked discussion at the management table in an effort to gather more information so that we can better work with our clients to alleviate their concerns. Please rest assured that work is underway to establish clear roles and responsibilities in relation to civilian HR activities and to enhance our communication with our clients at 15 Wing Moose Jaw.

Currently, 15 Wing Moose Jaw employs 28 indeterminate civilian personnel. The 15 wing management team has been supported for the past two years by a dedicated Human Resources (HR) Officer. In turn, this front-line HR Officer is supported by a group of experienced HR Specialists. As the foundation of our service delivery model, this team approach is designed to ensure that inquiries and service requests are addressed in a professional and timely manner.

In an effort to both improve our HR service delivery as well as align with the Government’s HR agenda, we are moving forward with our Civilian HR Service Delivery Transformation initiative. Service delivery transformation will clarify HR roles and responsibilities, streamline processes, and implement a monitoring and evaluation strategy to support continuous improvement. I would be happy to arrange a briefing with you at your convenience should you be interested in learning more about this important initiative.

As you know, our objective is to provide optimal HR support to our clients and bringing these service issues to our attention will help us reach that goal.


Cynthia L. Binnington

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