Letter to ADM (HR-Civ): Concerning the SLA

8 January 2015


Ms. Cynthia Binnington
Assistant Deputy Minister
Human Resources Civilian
Department of National Defence
295 Coventry Road, 5E02
101 Colonel By Drive
Ottawa, ON K1A 0K2


Dear Ms. Binnington,

I wish to thank you for preparing the draft Service Level Agreement (SLA) between the Office of the Ombudsman and the ADM (HR-CIV) concerning the Integration of Civilian Human Resources Planning, Programs and Operational Services. As requested, I have reviewed the draft SLA and find it to be substantially in accordance with our discussions.

In the interest of concluding the SLA, I am inclined to forego some of the edits and nuancing that I would otherwise suggest. However, my sign-off is subject to the understanding that the terms of the SLA will in no way compromise the independence of the Ombudsman from the administration and management structure of the Department of National Defence in accordance with section 3 of the Ministerial Directives Respecting the Ombudsman for the Department of National Defence and the Canadian Forces.

I have signed the SLA as drafted and, assuming you agree with my interpretation, trust that you will be in a position to sign on behalf of your organization in our agreed upon time frame.



Gary Walbourne

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