Letter to ADM (HR-Civ) concerning Classification Issues at 5Wing Goose Bay

7 May 2015 

Ms. Cynthia Binnington
Assistant Deputy Minister (Human Resources – Civilian)
National Defence Headquarters
Major-General George R. Pearkes Building
101 Colonel By Drive
Ottawa  Ontario K1A 0K2

Dear Ms. Binnington:

I recently completed an engagement visit to 5 Wing Goose Bay from March 23-27, 2015. During this visit, my staff and I were pleased to meet with and listen to concerns and positive feedback from military personnel, civilian employees, caregivers and military family members.

I would like to highlight the issues raised during our visit regarding the classification review process.

In particular, we heard a number of concerns regarding civilian classification review delays and the absence of feedback from Human Resources.  It was mentioned that some work descriptions have not been reviewed in more than 14-years.  Concerns were also raised about the lack of feedback provided on a review that was done by the managers and their employees a few years ago.  Some managers expressed frustration that weekly attempts to follow up were left unanswered; they are discouraged by not being able to provide updates to their employees.  It is important for all of us to know our work is recognized and to be classified accordingly.

Classification issues have been a recurring complaint at the engagement visits I have done over past three months.  I will be investigating this important issue within the Defence community in the upcoming months.  Clearly, this issue requires further communication, and I trust the dialogue will be open with your successor.

I am also offering my assistance should you, or your successor, wish to follow up on any of these matters.  I am a firm believer that collaboration and sharing best practices leads to long-lasting positive changes for the Defence community.

Sincerely,
 

Gary Walbourne
Ombudsman

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