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Opening Remarks: House of Commons – Standing Committee on Veterans Affairs

It is my understanding that this committee has taken great interest in my two recent reports (Determining Service Attribution for Medically Releasing Members and Simplifying the Service Delivery Model for Medically Releasing Members) containing recommendations to the Minister of National Defence and has invited me here today to speak to them. Our military personnel from across the country have voiced concerns over a number of critical issues related to their service from recruitment to retirement...

Message from the Ombudsman: Ombudsman Launches Live Chat to better serve constituents

I am pleased to announce to all members of Canada's Defence community and visitors to our website that we now have a new, convenient way for you to communicate with our office.

Today we are releasing the first phase of our new Live Chat communication tool. With Live Chat, you will have immediate and easy access to a bilingual intake officer who will be available to help you...

Simplifying the Service Delivery Model for Medically Releasing Members of the Canadian Armed Forces

The Government of Canada has made a commitment to provide care for current and former ill and injured Canadian Armed Forces members. Through a variety of services, benefits, and programs, two federal departments have primary responsibility for fulfilling this commitment: the Department of National Defence and Veterans Affairs Canada..

Joint Transition Project: Closing the Seam

There is a well-documented need to ensure that the transition process for medically-releasing Canadian Armed Forces (CAF) members is as seamless as possible. To that end, in June 2014, we, as National Defence and Canadian Forces Ombudsman and Veterans Ombudsman, partnered on a joint project, leveraging both of our mandates to review the entire transition process, from the time the member is injured to after being release from the CAF...

Opening Remarks: Senate Committee – National Security and Defence

Thank you Mr. Chair and Good Morning to All,

As most of you know, my mandate as Canadian Armed Forces and National Defence Ombudsman is to investigate complaints and serve as a neutral third party on matters related to the Department and the Canadian Armed Forces. My mandate is to act independently of the chain of command, both military and civilian, reporting directly to the Minister of National Defence...

Message from the Ombudsman: Determining Service Attribution for medically releasing members

As you would expect, the Canadian Armed Forces (CAF) maintains a high level of health and fitness requirements for individuals who serve in the nation’s military. With this in mind, some 1,500 members are medically released from the CAF each year. Approximately 600 of those members have illnesses or injuries directly related to their military service...

Statement from the Ombudsman on the VCDS update on recommendations regarding the Valcartier Grenade Incident in 1974

On 28 July 2015 I released a report into the treatment of Army Cadets affected by a deadly grenade explosion which occurred at a Cadet Summer Camp on Canadian Armed Forces Base Valcartier, Quebec in July 1974. The report focused on the treatment of those cadets affected by the deadly explosion which killed six and injured dozens. I made two recommendations...

Ombudsman Releases a Third Report on Canada’s Primary Reserve Force

Message from the Ombudsman
June 14, 2016

Part-Time Soldiers with Full-Time Injuries:
A Systemic Review of Canada's Primary Reserve Force and Operational Stress Injuries

Since 2002, this Office has been tracking and reporting on the issues of operational stress injuries and the adequacy of the health care provided to members of the Canadian Armed Forces.

Because different rules apply, we have also focussed our attention on the same issues as they relate to Canada’s Reserve Force. Today, we are releasing the last of a series of three reports.

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Message from the Ombudsman May 27, 2016: New Online American Sign Language (ASL) video functionality created to better serve our constituents

I am pleased to inform all members of Canada's Defence community and other visitors to our website that we have created a new online section dedicated solely to our messages available in ASL videos.

American Sign Language (ASL) is the predominant sign language for people who are Deaf and hard of hearing in the United States and Canada.

These videos are also available in French, Langue des signes québécoise (LSQ), and are another action to continuously enhance the service we offer our constituents within the Defence community.

You can watch our ASL videos by visiting our video gallery.

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