Award Recipients
Ombudsman's Commendation for Complaint Resolution - 2005 Winner
Mr. Clément Laforce
In recognition of exceptional skill in resolving complaints, thereby contributing to the well-being of the DND/CF community, Clément Laforce is awarded the Commendation for Complaint Resolution of the Ombudsman for the Department of National Defence and the Canadian Forces.
Clément Laforce exemplifies in every way the spirit of this commendation. His research on the chemical warfare agent testing at Suffield during WWII was instrumental not only in assisting the Ombudsman’s investigation, but also in helping many veterans and their families deal with the effects of this sorry period in our history.
His cooperative attitude and willingness to provide information were outstanding and stood in stark contrast to the denial, defensiveness and dismissiveness that had coloured many attempts to investigate the aforementioned case.
Mr. Laforce’s thoughtfulness, dedication, sensitivity, efficiency and wonderful sense of humour make him a pleasure to work with. As well, his caring attitude, his careful research and the level of service he and his staff provide to those who contact him at Defence Research & Development Canada, is a testament to their dedication to helping all members of the defence community.
Without his contribution, the Chemical Agent Testing investigation and the compensation program that subsequently was created would not have been possible.
The Ombudsman for the Department of National Defence and the Canadian Forces salutes and commends Clément Laforce’s exceptional dedication.
